How many times have you wondered if somebody received your message, email, letter, or any other type of communication? Did they like my content, answer, response, etc. or is it “just perpetually hanging out there in limbo?”
In many instances, a simple reply or quick conversation can alleviate any misunderstandings. Even if you don’t have the exact or final answer/decision/direction for the other party, why not just say, “I received your message (information) and unfortunately don’t have a final answer for you, but will get back with you ASAP as I know this is very important to everyone.” It is direct, takes a mere minute to do, and simply manages expectations.
Professional courtesy also can go a long way when it comes to delivering a “no” or “unfavorable” response for a proposed business transaction. While it may be potentially “uncomfortable” to have that “no” conversation for a short time, it is a much better long term play as it relates to an overall relationship than “stringing” people along. In my experience, being honest/transparent will garner you much more respect than being vague, unresponsive, or arrogant.
I recently had the honor of speaking to a group of bright and upcoming Sports Business Management students in New York City. They were finishing up a two-month intensive program that included real life experiences at some of the largest sports & entertainment companies in the world. It is truly an amazing opportunity for these young men and women. During my discussion with this group, I was asked a question about my background/experience in the sports & entertainment world over the past 20 years and in my opinion, what was one of the most important characteristic(s) to have in order to be successful in this industry. My answer was simple…”the more you consistently treat others with respect and professional courtesy while proactively managing their expectations, the better the results will be. Not only will you be able to feel good about the person you see in the mirror everyday, but you are nurturing a time honored tradition of human decency that is unfortunately not very “traditional” or common these days.”
Be an “agent of change” in being respectful and compassionate for others. It is not difficult to do and you will reap huge dividends, both personally and professionally…Until next time.
“Change…Part Nature…Part Opportunity”